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This picture will come when your box is closed. e.g
due to your purchased period expired.
send mail to firstname.lastname@example.org with your customer number and we will open your box within normal support time.
This picture is visible. when your box is not connected to the Internet.
Notice if connection is in red. In this case, we can not help you from here, but you should start to check if your internet cable is connected, then you should restart your router and then your TV. If you still have problems. CALL YOUR INTERNET SERVICE PROVIDER
This image is visible when your box is out of DNS service Internet connections on the right side of the image are in white, Note if you are connected to wifi if you are using an antenna and you still can use your pc, phone, etc.
CALL YOUR INTERNET SERVICE PROVIDER
It may in some cases also mean you may have been in settings and Got deleted something in the server address. You may need to re-enter URL. Go to the FAQ page where we have suggested a guide.
Do you have your channel list and no picture.Then contact your internet provider.Your DNS service is unstable or does not work, this is usually due to bad IP address or is not local IP
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